The preamble to the United States Constitution begins, 'we, the people.' I feel strongly that we, the people, are what makes the difference in life, both personally and professionally.
The interaction anyone has at any level with your employees, including you, gives a customer -- whether current, potential, internal or external -- a chance to make a judgment about you, your company, all companies like yours. I'm not just talking about call centers here. All technical support or help desk personnel are included as well. As a matter of fact, anyone who is in the customer service business period.
The interaction anyone has at any level with your employees, including you, gives a customer -- whether current, potential, internal or external -- a chance to make a judgment about you, your company, all companies like yours. I'm not just talking about call centers here. All technical support or help desk personnel are included as well. As a matter of fact, anyone who is in the customer service business period.
